BIZLINK (PRODUCTOS EXCEL DE MEXICO)
Solicita: CSR (Customer Service Representative)
    Descripción y Requisitos

RESPONSABILIDADES PRIMARIAS / PRIMARY RESPONSABILITIES

1.

Manages the receipt of customer orders through EDI and direct from customer

2.

Receive and process customer orders

3.

Generated customer invoices

4.

Collaborates with Program Manager, purchasing, production, planners and shipping as needed

5.

Ensure all purchase orders are confirmed and noted in ERP system in compliance with customer orders line agreements.

6.

Ensures the integrity and accurate input of orders, changes, Purchases orders, invoices and maintenance of customer account information.

7.

Timely and professionally handles all telephone, emails inquiries related to orders and shipments, and communicates additional information as required

8.

Liaison between Scheduling, Shipping, Program Manager, Engineering and Manufacturing facilitate order fulfillment issues and updates

9.

Create and run reports such as Sales, shipping, delivery score card

10.

Communicate with warehouse, production plant, and Program Manager team regarding current inventory on-hand and potential issues with Customer orders

11.

Follow up 100 % about deliveries on time, ASN, Paperwork, System communication according customer expectations or rules 

12.

Create a Shipment / IO’s plan according customer demand and follow up with El Paso Warehouse team for ship on time.

13.

Follow-up about ECR’s, break points and SOP for new models or projects.

14.

Follow-up the correct creation of the new Part Number into SAP

RESPONSABILIDADES SECUNDARIAS / ADDITIONAL RESPONSBILITIES:

1.

Be part of multifunctional team for Eng changes

2.

Follow-up customer payments

3.

Perform the activities of the 5’s + 1’s checklist

4.

Support activities for Annual physical inventory

CONOCIMIENTO Y HABILIDADES REQUERIDAS/ KNOWLEDGE AND SKILL REQUIREMENT:

1.

Bachelor’s Degree

2.

3 years of experience in a customer service environment manufacturing with heavy emphasis on Program Manager, distribution, manufacturer and end-user. 

3.

Experience with ERP systems SAP

4.

Knowledge of the IATF 16949:2016

5.

Strong verbal and written communication skills

6.

Proven skills with MS Office programs 

7.

Organizational & multi-tasking skills

8.

Bilingual English-Spanish

9.

PC proficiency including MS Office Products with an emphasis on Excel


Puesto:  Administracion
    Información Adicional
Tipo de contrato: Permanente
Salario:  Negociable

Pais: MEXICO
Estado o Region: Chihuahua
Ciudad: Ciudad Juarez
   
          

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